VOICEAI SDN. BHD. ("we") places great importance on user privacy and the protection of personal information. When you use our products and/or services (including Oleap and other related services), we may collect and use your relevant information. This "VOICEAI Data Security and Privacy Policy" ("this Privacy Policy") aims to explain how we collect, use, store, share, and transfer this information, as well as how we provide you with access, updates, deletion, and protection of this information. We encourage you to read this policy carefully to fully understand it before using our products and/or services. If you have any questions during reading, please contact our customer service for consultation at info@oleapai.com. If you disagree with any terms in this Privacy Policy, please stop providing your information.
If you have any questions or concerns about this Privacy Policy or related matters, please email us at info@oleapai.com.
This policy will help you understand the following:
We are committed to protecting the personal information you provide when using our APP, and we adhere to legal and regulatory standards to ensure the security and privacy of your data. This includes basic information like your nickname, region, email address, and device information. On Android 11 and earlier, location permission may be requested only to scan for nearby Bluetooth devices; Oleap does not access, store, or upload your geolocation for this purpose. We only collect personal information necessary for delivering and improving our services, including user registration, service use, purchasing, and payment processing.
We use third-party payment processors, including the Apple App Store and PayPal, to process purchases and subscriptions. We do not collect or store your full payment card number, Apple ID payment credentials, PayPal login credentials, or other full payment credentials.
When you purchase through PayPal, PayPal may collect and process payment information and identifying information that you provide during checkout, according to PayPal's Privacy Statement.
We may receive and process purchase-related information necessary to provide and manage your benefits, such as product identifiers, order IDs, transaction IDs, payment status, subscription status, expiration dates, renewal status, purchase history, and entitlement records. We use this information to activate subscription benefits, provide purchased transcription minutes, restore purchases, handle support requests, prevent duplicate benefits or fraud, and maintain operational and legal records.
We do not share your personal information with outside parties except in cases where it is necessary for providing our services or as required by law. This includes sharing necessary data with service providers for payment processing or order fulfillment. Any transfer or public disclosure of your personal information will only be done with your consent or under stringent legal requirements.
We use industry-standard security measures to protect your data, including data encryption and secure server technologies. Your personal information is stored on servers located in the United States, and we take all necessary measures to ensure it is handled securely and in accordance with this Privacy Policy.
You have the right to access, correct, or delete your personal information stored with us. If you wish to exercise these rights, please contact us at the details provided below. We are committed to providing you with control over your personal information.
Our services are not directed to children under the age of 12, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information from our servers.
The personal information we collect is stored and processed in the United States. If there is a need to transfer your information internationally, we will do so in compliance with applicable data protection laws and with your explicit consent.
Our Privacy Policy may be updated to reflect changes in our practices or service offerings. If we make any significant changes, we will notify you through our website or through direct communication. We encourage you to review our Privacy Policy periodically.
We use cookies to enhance your experience on our app. Cookies help us remember your preferences and gather analytics to improve our service offerings.
If you have any questions or concerns about our Privacy Policy or your personal information, please contact us at: Email: info@oleapai.com